Accessibility

Humana Community Services supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Our Commitment

In fulfilling our mission, we strive at all times to provide our services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place, and in a similar way as other clients. This includes meeting the needs of people with disabilities in a timely manner.

We achieve our commitments by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility legislation.

Website Accessibility

Humana is committed to making its website accessible and usable for all visitors. We work toward meeting the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continuously review and improve the accessibility of our digital content.

To help make our website more accessible and user-friendly, we provide an accessibility interface powered by accessiBe.

The accessibility menu allows visitors to customize their browsing experience based on their individual needs. Available features may include:

• Screen reader and keyboard navigation enhancements

• Text resizing and spacing adjustments

• Color and contrast modifications

• Highlighting of links and headings

• Reading guides and cursor enhancements

• Options to pause animations and reduce visual distractions

• Accessibility profiles designed to support users with visual, cognitive, motor, and other accessibility needs

The accessibility menu can be accessed by selecting the accessibility icon displayed at the bottom of each website page. Users can personalize settings at any time to improve readability, navigation, and overall usability.

We are committed to continually improving accessibility and providing an inclusive online experience for all visitors. If you encounter any accessibility barriers while using our website, please contact us so we can assist you and address your concerns.

Information

Humana is committed to providing accessible information and communication to all and recognizes that persons with disabilities may require information in accessible formats.

All documents required by regulation are available upon request and are subject to the Freedom of Information and Protection of Privacy Act (FIPPA), where applicable. When providing these documents, or the information contained within them, Humana will provide or arrange for accessible formats and communication supports upon request.

If you require information in an accessible format, please contact us using the method that best suits you and let us know which format is preferable to you.

Accessibility Compliance Reports

Humana files accessibility compliance reports with the Government of Ontario as required under the Accessibility for Ontarians with Disabilities Act (AODA).

Available reports: